Public offer agreement

PUBLIC OFFER OF LAGREE CLUB GLIDE

Under the licence agreement dated 13.11.2025

PREAMBLE, GENERAL PROVISIONS AND ACCEPTANCE OF THE OFFER

This Public Contract (hereinafter – the Contract) constitutes an offer to provide physical fitness and health services (hereinafter – the Services), addressed to persons wishing to purchase the Club's services in accordance with Article 387 of the Civil Code of the Republic of Kazakhstan. It establishes the rights, obligations and terms on which services are provided by Sole Proprietor GLIDE, trading as LAGREE CLUB GLIDE (hereinafter abbreviated to – the Club), on the one hand, in relation to the consumer of services (hereinafter – the Client), on the other, and also establishes the rights and obligations of a Client who has accepted the terms of the Contract in the manner set out herein.

The terms of this Public Contract apply without exception to all Clients using the services of the fitness club and its divisions (where such exist), to other visitors present on the premises, and to relations concerning the rights and interests of third parties who are not Clients but whose rights and interests may be affected by the actions of Clients.

Pursuant to Article 396 of the Civil Code of the Republic of Kazakhstan, the terms of this Contract are deemed accepted by the Client in full, on the terms set out herein, from the moment of payment for the services. Beginning to use the services likewise constitutes the Client's full agreement with and acceptance of (acceptance of the Club's offer) the terms of this Contract and all of its sections and annexes.

Individual terms of service provision — such as the type of club membership, the term of service, the number of additional and bonus options and so on — are specified in the Application for Accession.

By using the Club's services, the Client confirms that they have read this Contract and the Club Rules in full, agree with them and undertake to comply with them, to follow the requirements of signs and notices posted on the club's premises, and to bear the liability established by these Rules. The Client bears sole responsibility for the consequences arising from ignorance of or failure to comply with these Rules.

These Rules are an open and publicly available document. The current version of these Rules is published on the official online resource.

These Rules may be amended and/or supplemented by the Club unilaterally without any special notice. Clients are obliged to familiarise themselves with any amendments and/or additions to these Rules on their own initiative. The Client's continued use of the Club's services after amendments and/or additions have been made to this Contract and the Rules constitutes the Client's acceptance of and agreement with such amendments and/or additions.

Terms and definitions used in the Public Contract

Club Rules – rules binding on all Clients and third parties, which govern the conduct of clients at LAGREE CLUB GLIDE network fitness clubs in order to create safe and comfortable conditions for the sports, health and leisure activities of all visitors, and for the operation of the fitness club. The Club Rules form an integral part of the Public Contract. Compliance with the Rules by clients is one of the essential conditions for the provision of services. The Rules are not exhaustive — the Club is entitled to supplement and amend them at its own discretion.

Activation of a club card — the date the Parties consider to be the start date for the provision of Services.

Club member — an individual who has acceded to the Public Contract, which grants the right to receive various packages of sports and health services; the Client independently chooses the time and frequency of visits, taking into account their own commitments, convenience and circumstances.

Freezing club membership (hereinafter – a "freeze") – the temporary suspension of the receipt of sports and health services at the Client's request or by a corresponding decision of the Club, with subsequent extension of the term of the contract for the provision of sports and health services and of the service period by the duration of the "freeze"; the reasons for the "freeze" are not taken into account by either Party, except in the cases provided for by the Public Contract (Section 6). "Freezing a club card" is an additional, optional term of the provision of sports and health services and is not included in the cost of the club card; whether it can be applied is determined solely by the Club's decision.

An application for a membership "freeze" may be submitted in person to the club administrator or through the member account in the club's mobile application, but no later than 30 calendar days before the date on which services are to be suspended, and provided that the Visitor has received services for 3 months.

A single visit to the club — the opportunity for a Client's guest or a prospective client of the club to visit the Club in compliance with the Club Rules and on the basis of a completed single-visit consent form. A guest visit is not included in the cost of the club card; whether it can be used is determined solely by the Club's decision based on its marketing objectives.

Induction – conducted by Club specialists with the aim of familiarising the Client with the Club's programmes and equipment, introducing safety procedures, and providing the necessary initial skills and knowledge.

Group class – a class conducted by Club specialists for Club members, lasting 60 minutes depending on the format and focus. The frequency of group classes is governed by the schedule.

Individual session – a fitness session conducted by a Club trainer for the Client, lasting 60 minutes. The frequency of individual sessions is governed by arrangements between the Client and the Club specialist. Personal training is an additional Club service and is paid for according to the established rates.

Club website / mobile application – the fitness club's software for smartphones, tablets and personal computers, through which bookings for group programmes are made, cards are "frozen" and feedback is provided to the club administration, and which the Club uses to notify Club members of news and changes in the club's operation.

Class packages – a set of Club services comprising a fixed number of classes of a particular type, purchased by the Client for a single price. A class package entitles the Client to attend the stated number of classes within its validity period. Classes not used by the end of the package's validity period cease to be valid, unless otherwise provided by these Rules or by a decision of the Club.

Legal representative – an individual aged 18 or over who acts on behalf of and in the interests of a minor to whom services are provided.

Subject of the Contract

1.1. The Club grants the Club member the right to receive sports and health services (hereinafter – the Services) and provides the Services at one or more fitness clubs operating under the LAGREE FITNESS trade mark, located at the following address:

ALMATY, Medeu district, Nurlan Kapparov Street, building 372, non-residential premises No. 1 (formerly Al-Farabi 120/53).

1.2. Place of service: ALMATY, Medeu district, Nurlan Kapparov Street, building 372, non-residential premises No. 1 (formerly Al-Farabi 120/53).

1.3. Services are provided to the Club member in accordance with the terms of this Contract and the Club Rules, which form an integral part of the Contract. By paying for the Services, the Client confirms that they have read and agree with the text of the Contract, intend to comply with its terms and to observe the Club Rules.

1.4. The term of the Contract begins on the date the offer is accepted and continues until the service period expires. The service period under the Contract is specified in the Registration Form for the Client's accession to this Contract.

1.5. The start date for the provision of services is deemed to be:

1.5.1. The day of the first actual visit to the club within 30 (thirty) calendar days from the date the offer is accepted and payment is made.

1.6. Class rates, class packages and their prices are available and current as published on the official website, at the club and on the Club's official social media channels.

Cost of services and settlement procedure under the Contract

2.1. The cost of the services provided to the Club member under this Contract is stated in the application in accordance with the Club's official price list, which is published on the Club's website and is valid on the date of payment. The Client pays for the Services in the manner and within the time limits provided for by this Contract, and in individual cases on the terms specified in the application for accession.

2.2. Settlements under the Contract are made exclusively in tenge, by debit from a bank card, by transfer to the Club's bank account, or by internet acquiring or remote payment. Services under the Contract may be paid for by third parties, indicating the personal details of the person on whose behalf payment is made (where possible).

2.3. Following activation of the club card, the Club unilaterally draws up a monthly Certificate of Work Performed (Services Rendered). Services are deemed to have been rendered properly and in full for the month if the Club member has not submitted a complaint (application) during the month or within 3 (three) business days after the end of the reporting month under the Contract.

2.4. The Parties agree that in the event of early termination of this Contract for any reason and irrespective of the type of club card, the refund of funds for the unused service period shall be calculated solely on the basis of the ratio between the declared and the actually elapsed term of the contract in calendar days and the cost of those services, with the Club retaining:

• a security deposit equal to 100% (one hundred per cent) of the original full cost of the services;
• the commission for financial institutions' services.

The Club member must notify the Club of the intended termination at least 30 calendar days in advance. Where necessary, the Club member must attach to the application a document confirming payment for the services.

2.5. Any bonuses and/or other forms of reward granted by the Club under its loyalty programmes are not money, cannot be cashed out, refunded or compensated. Bonus options are valid only during the validity period of the club card and are automatically terminated (cancelled) at the end of the membership term, unless otherwise provided by the terms of a promotion.

Rights and obligations of the Club

3.1. The Club undertakes:

3.1.1. To provide the Club member, during the term of the Contract, with the core services specified in the application.

3.1.2. To provide the Club member with all data necessary to complete online registration on the Club's Website, the payment details for the Club's services and other necessary information.

3.1.3. To take timely measures to prevent and remedy shortcomings in the quality of the services provided. To inform the Client in good time of changes to the structure of the services provided under this Contract and to the terms on which they are provided.

3.1.4. To maintain the confidentiality of information about the Club member obtained from them when concluding the Contract and in the course of performing obligations under the Contract, except in the cases provided for by the applicable legislation of the Republic of Kazakhstan.

3.1.5. To ensure compliance with sanitary standards and rules and with fire safety requirements.

3.1.6. To keep sports, plumbing and other equipment in working order and disinfected in accordance with sanitary standards and rules.

3.1.7. To provide the Club member with a locker in the changing room for storing personal belongings while changing, no more than 1 (one) per visit. To provide, for the duration of the visit, a set of towels for hire (a large bath towel, a small face towel and a small foot towel).

3.2. The Club is entitled:

3.2.1. To change the Club's opening hours, the schedule of group programmes, the Club Rules and the cost of the Club's additional services. New terms and versions take effect from the moment they are published for general information on the Club's official online resource and/or in the club's mobile application and/or on official social media pages and/or at the club reception.

3.2.2. To decide on the availability and/or suspension of additional, optional and bonus terms of Service provision (those not paid for or not included in the cost of the club card, such as freezes, guest visits and the like) under existing Contracts. Such decisions take effect from the moment they are published for general information on the Club's official online resource or in the club's mobile application.

3.2.3. To provide services engaging external, freelance specialists, and to replace the trainers of group programmes stated in the schedule. Personnel management, including the selection, development, motivation, rotation and dismissal of employees, is carried out by the Club independently in order to maintain a high level of service and compliance with the Club's Rules and internal regulations.

3.2.4. To restrict access to shower rooms and toilets in the event of an emergency shut-off of cold or hot water by utility services, and/or to limit the scope of the services provided (including partially limiting the hire of soft items such as bathrobes and hair caps) during periods of breakdowns or repairs to utilities.

3.2.5. Where the Client breaches the time ranges for being at the club provided by their type of club membership, refuses to pay bills for additional services received, or causes property damage, the Club is entitled, having recorded the breach or non-payment, to recover payment by reducing the service period in proportion to the cost. In the event of repeated breaches of the time ranges provided by the type of club membership, the Club is entitled to terminate the Contract and cease providing the Services.

3.2.6. The Club is entitled to refuse to conclude the Contract, to refuse a transfer to another person, or to temporarily restrict/suspend the Client's access to the Club's services, where a prospective Client, a person to whom the club card is to be transferred, or an existing Client has medical contraindications, medical restrictions, a treating physician's recommendation to refrain from physical exercise or from attending sports, health or aquatic facilities, or other circumstances that may prevent the safe receipt of sports and health services.

Such circumstances may be established on the basis of medical documents provided, information reported by the person themselves, the opinion of a Club specialist, or where the Club has reasonable grounds to believe that receiving the services may create a risk to the health of that person, other visitors or Club staff.

Where necessary, the Club is entitled to request from a prospective Client, a person to whom a card is to be transferred, or an existing Client a medical opinion, a health certificate, a treating physician's recommendations or other supporting documents needed to assess whether services can be provided safely.

Where there are signs of an acute or chronic infectious and/or skin condition, the Club is entitled to temporarily suspend the Client from attending the Club until full recovery and/or the provision of supporting medical documents.

Where a Club member deliberately conceals information about an illness, medical contraindications, restrictions, recommendations to refrain from physical exercise or other circumstances affecting the safety of receiving services, the Club is entitled to terminate the Contract unilaterally and cease providing the Services. The settlement procedure upon termination is determined by this Contract.

3.2.7. In the event of the Client or their guests failing to perform and/or breaching the terms of this Contract and/or the Club Rules, to terminate this Contract early and unilaterally and to cease providing services. The settlement procedure is set out in clause 2.4 of this Contract.

3.2.8. To restrict access to the Club's premises in the absence of a plastic club card where the Client's identity cannot be confirmed, and to ask for an identity document where there is doubt as to the identity of the person presenting the club card.

3.2.9. To restrict access to areas intended for training during group classes and club events.

3.2.10. To refuse admission to a class to a Client wearing outdoor shoes, without specialised sportswear, or without special non-slip socks.

3.2.11. To provide additional services for a separate fee: personal training, sections, studios, services, café and others.

3.2.12. To take measures against persons under the influence of alcohol and/or drugs on the Club's premises, in the form of suspension from classes and removal from the Club by the Club's security staff.

3.2.13. To refuse to provide the Client with information about the progress of the Services by telephone. All information on the provision of Services may be obtained only during a personal visit to the Club.

3.2.14. To choose the music and video played on the Club's premises at its own discretion.

3.2.15. Where the Client holds an active deposit account at the fitness club, the Club is entitled to debit from it, without further authorisation, amounts for all additional services provided to the Client and for material damage caused to the club.

3.3.1. Where the Client breaches the visiting time range provided by the terms of their current club membership (card), the Club reserves the right to unilaterally change the Client's type of club membership (card) to a membership with a wider time range. The change of membership (card) type is effected by recalculating the cost of membership on the terms of the current rates.

Rights and obligations of the Client

4.1. The Client undertakes:

4.1.1. To make payment under this Contract in accordance with the terms of the current Rates and the programme they have selected. When using the Club's additional services, to pay for them in good time and in full.

4.1.2. To use only those Club services, and only within the time range, that correspond to their type of membership.

4.1.3. Before beginning to use the Club's services independently, to complete introductory sessions / inductions in the gym and group programmes in order to receive recommendations on the acceptable duration, intensity and nature of classes, taking into account the Client's level of physical fitness, state of health and individual characteristics.

The Client must provide the Club with accurate information about their state of health, any illnesses, injuries, contraindications and other circumstances that may be relevant to receiving services safely.

4.1.4. When visiting the club, to register on the Club's website in order to record visits, make payments, view the class schedule and receive other information about the Club's activities.

4.1.5. To leave outerwear, personal belongings and clothing in the lockers in the changing rooms. To avoid possible loss, breakage and/or other damage to valuables, including jewellery, accessories, money and gadgets, the Client is advised not to bring them to class unnecessarily.

4.1.6. When attending classes in the gym, to change into specialised sportswear and non-slip socks. During fitness classes the upper body must be covered.

4.1.7. When attending group programmes, to arrive at least 10 minutes before the class begins, not to disrupt the training of other club members, and to follow the recommendations of the club's training staff regarding the duration and intensity of classes. If the Client is 10 or more minutes late for a class, the Club will refuse to conduct the session and the class is considered used.

4.1.8. To observe safety requirements while on the Club's premises, during classes and when using machines, equipment, sports props, changing rooms and other areas of the Club. To use equipment and props solely for their intended purpose, in accordance with the Club's rules, instructions, warning signs and staff directions.

Before using a machine, equipment or sports props, the Client must check that the settings are correct and that the fastenings and other moving or securing elements are secure. If there is any doubt about the condition, settings, weight fastening or safety of use, the Client must refrain from exercising and approach a member of Club staff.

The Client is prohibited from using faulty or questionable equipment; from independently dismantling, repairing, modifying, removing, blocking or misusing the protective and securing elements of machines; and from placing body parts, clothing, accessories or foreign objects in the path of cables, blocks, levers, plates and other moving parts of equipment.

At the end of a session the Client must return the equipment to a safe starting position.

The Client is responsible for the consequences of breaching safe-conduct rules, instructions, warnings and Club staff directions, of misusing equipment, of incorrectly securing weights, of using equipment for purposes other than intended, and for causing harm to themselves, to others, or to the property of the Club or third parties as a result of such acts or omissions, unless otherwise established by the legislation of the Republic of Kazakhstan.

4.1.9. To monitor their own state of health independently and responsibly and not to endanger the health of those around them.

4.1.10. To use indoor footwear on the Club's premises.

4.1.11. At the end of their stay at the Club, the Client returns the locker key to the Club reception. In the event of the loss of a locker key, bathrobe, towels or hired equipment, the Client must pay a penalty in the amount set by the Club's price list.

4.1.12. When visiting the Club with guests, to register them at the Club reception on a guest form and inform them that the Club Rules apply to them. The Client undertakes to pay any outstanding bills for the club's additional services used by their guests.

4.1.13. To comply with the Club Rules, to maintain public order and generally accepted standards of behaviour, to behave respectfully towards other visitors and service staff, and to avoid any actions that endanger others. The Client is prohibited from disturbing other visitors to the Club or from breaching cleanliness and order.

4.1.14. Within 10 (ten) days of receiving a request under clause 3.2.5 of this Contract, to provide the Club with a certificate of their state of health.

4.1.15. To complete the relevant registration procedure in the Club programme in order to conclude the Contract: filling in personal details, registering on the Club's website to create a member account, signing the Public Contract, and familiarising themselves with the Club Rules, the club's rates and other information about the Club's activities. By signing the Registration Form, the Client grants the Club the right to process and store personal data.

4.1.16. When attending group classes and gym sessions, to change into specialised sportswear and sports footwear. During fitness classes the upper body must be covered. The use of clothing and accessories that increase perspiration and impede the body's natural heat and moisture exchange is prohibited.

4.1.17. Not to engage in entrepreneurial or other activity on the Club's premises unrelated to receiving sports and health services under the Contract.

4.1.19. To use Club membership, the member account on the Club's website, the right of access to the Club, guest visits, the premises, infrastructure, equipment, services, name, brand, business reputation and other means of identification of the Club solely for the purpose of personally receiving the sports and health services provided for by this Contract. The Client confirms and warrants that they are entering into this Contract for non-commercial purposes and undertakes not to use Club membership, the right of access to the Club, guest visits, the premises, infrastructure, equipment or services to derive direct or indirect commercial benefit without the Club's prior written consent. Prohibited commercial use includes, but is not limited to: providing, organising or promoting any services on the Club's premises; providing training, consultations, support, intermediary, information, wellness, rehabilitation, educational or other services to third parties; arranging access to the Club for third parties for a fee or for other commercial purposes; selling, reselling, offering, transferring or otherwise providing third parties with the right to visit the Club, guest visits or actual access to the Club; using the premises, interiors, equipment, staff, club members, guests, name, brand, or photo, video or other materials associated with the Club for advertising, promotion or the sale of goods, works or services.

Transferring a club card to a third party does not breach this clause provided that such transfer is carried out in the manner set out in this Contract and the Club's rules and is not accompanied by arranging access to the Club for third parties, selling guest visits, providing services, promoting goods/services or otherwise commercially exploiting the membership, premises, infrastructure or brand of the Club.

In the event of a breach of this clause, the Club is entitled to refuse admission to the relevant third parties, to restrict or cancel the Client's right to guest visits, to demand that the breach cease and that the relevant offers, advertisements, materials or publications be removed, and to apply other measures provided for by this Contract and the Club Rules.

4.2. The Client is entitled:

4.2.1. To require the Club to provide the Services in accordance with the terms of this contract.

4.2.2. To receive necessary and accurate information about the club's operation. Information about the progress of the Services under the Contract may be obtained only in person at the Club, on presentation of identity documents or the club card.

4.2.3. To send the Club their opinions, suggestions and recommendations regarding each type of Service under this Contract.

4.2.4. In the event of loss of the card (loss, theft, damage), to have it restored or replaced, with the Client paying the cost of producing it according to the Club's price list.

4.2.5. To transfer the club card for the remaining period to another person (an adult card to an adult, a children's card to a minor under 15). To do so, the Client must complete the relevant application in person and pay a fee according to the club's price list. Transfer of the card confirms the substitution of the person in the obligations under the Contract. Transfer is possible only where all the terms of the contract are met and the absence of medical contraindications in the new Client is confirmed.

4.2.6. To bring guests onto the Club's premises, paying for their guest visit or using guest visits where these are provided for in the List of Services of the Application for Accession to the Public Contract and approved by the Club.

4.2.7. To use the Club's additional services for a separate fee, which include: personal training, studio and section classes, and the bar.

4.2.8. To use the public city parking in the area adjoining the Club, bearing sole responsibility for the safety of the vehicle and personal belongings inside it.

4.2.9. In the event of the Club failing to perform and/or breaching the terms of this Contract, to terminate this Contract early and unilaterally and to demand a refund of funds for the unused service period, giving the Club written notice thereof.

Liability of the parties

5.1.1. Clients and the legal representatives of minor children accept full responsibility for their own state of health and that of their minor children attending the Club. The Club is not liable for harm associated with any deterioration in the health of the Client (or their minor children) or for injuries resulting from or sustained during any classes or activities on the club's premises, including in the gym, group programme studios, pool, sauna, shower, hall and parking areas and so on, except where the harm is caused directly by the unlawful actions of Club staff. The Club is not liable for harm associated with a deterioration in health where the Client's condition has worsened as a result of an acute illness, an aggravated injury, the consequences of surgery or a chronic condition. The Club is not liable for careless, uncoordinated actions and movements by visitors in the pool area, changing rooms, shower cubicles, halls and entrance areas that result in injury or harm to the Client's health or property. The Client is not entitled to claim from the Club any compensation for moral or material harm or harm caused to the health of the Club member and their minor children, either during the term of the Contract or after its expiry, except in cases expressly provided for by applicable law.

5.1.2. In the event of an accident while on the premises of the fitness club or the adjoining area, or of injury or physical harm, the Client voluntarily and knowingly waives any material or other claims and demands against the Club. This waiver of claims also extends to the Client's possible heirs and guardians.

5.1.3. In the event of circumstances resulting in harm to the health of, or danger to the life of, a minor child as a result of the inaction of a Parent or legal representative — namely, failure to comply with the Club Rules or failure to accompany the child on the fitness club's premises — such circumstances may, under the Criminal Code of the Republic of Kazakhstan, be classified as knowingly abandoning without assistance a person in a condition dangerous to life or health who is unable to take measures for self-preservation due to young age, old age, illness or another helpless state, where the Parent had the opportunity to assist that person and was obliged to care for them, or themselves placed them in a condition dangerous to life or health.

5.1.4. Club members and guests bear full and sole responsibility for any injuries or damage resulting from failure to observe precautions, including but not limited to injuries arising from the Client's breach of equipment operating instructions, misuse of equipment, or disregard of safety rules for moving about the Club's premises, including in high-humidity areas (changing rooms, showers and the pool) and in areas being wet-cleaned.

5.2. The Club is not liable for harm caused to the life and health of the Client and their minor children where the Client has failed to perform their obligations under this Contract properly, or has breached the requirements of the Club's training staff or the Club Rules. By making payment and acceding to the Public Contract, the Client confirms that they have no medical contraindications to sport and accept full responsibility for their state of health. To avoid injury, the Client must exercise reasonable caution, train in appropriate footwear and sportswear, and comply with warning notices, signs, instructions, directions and recommendations of Club staff.

5.3. The Client is solely responsible for the safety of their belongings and must ensure that items are not left unattended or lost. The Club is responsible only for Club members' personal belongings handed in at the cloakroom or in the specially equipped safe deposit boxes at the Club reception. The Club is not liable for Club members' property in the event of the loss of a changing room locker key, safe deposit box key or cloakroom token.

5.6. The Club is not liable for technical inconvenience caused by seasonal, preventive or emergency works carried out by municipal utility services, but must notify the Client of such events through its mobile application or at the reception desks at the club entrance.

5.7. Club members bear material liability for damage caused to the Club's property. Club members (and the legal representatives of minors) are obliged to compensate the Club's losses and lost profits in the form of income not received due to the need to repair, suspend the use of, or replace damaged and unusable equipment, including replacing the water in the pool.

5.8. The Client is responsible for their guest's failure to comply with the Club Rules, for unpaid services provided to the guest, and for improper handling and damage to the Club's equipment and property. The Club is not responsible for the state of health of the Client's guest.

5.9. Where improper performance of the Contract by one party results in adverse consequences for the other party, liability arises on the terms of the applicable legislation of the Republic of Kazakhstan.

5.10. The Client gives their consent:

5.10.1. To receiving SMS messages on their mobile phone, both during the term of this Contract and after its expiry, containing information about the Club's services, news and other information relating to the Club's activities, for which purpose the Client grants the Club the right to use their personal data (surname, first name, patronymic, mobile phone number) to create and send SMS messages. This clause constitutes unconditional evidence of the voluntary nature of the Client's consent to receiving SMS messages, which in turn releases the Club from any liability for conducting SMS mailings.

5.10.2. To the collection, processing and storage of personal data such as: surname (surname at birth), first name, patronymic; date of birth; place of birth; citizenship; gender; marital status; home address; mobile phone number, email address; passport details: series, number, issuing authority, date of issue; for minors: the surname, first name, patronymic, address and citizenship of the guardian/legal representative; home address; birth certificate details; occupation; the name and address of the place of work/educational institution; biometric data: photograph, 3D photograph. Personal data is destroyed once the purposes of processing have been achieved or upon the liquidation of the Club. Data obtained about clients is used solely for the provision of services, is not transferred to third parties, and its confidentiality is ensured.

5.10.3. For the safety of their own property and that of other visitors, and for the resolution of disputes, the Client gives full consent and grants the Club the right to carry out video surveillance, video recording and storage of recordings of themselves and their minor children attending the Club with them on the Club's premises. The Club guarantees that it will not install recording devices or conduct filming or surveillance in changing rooms, toilets or medical rooms. Recorded material may be provided to representatives of law enforcement authorities upon the Club's receipt of a corresponding request. The retention period for such recordings is determined by the club's internal security policy.

5.10.4. The Client gives full consent for the Club to use any photo and video materials featuring them, without limitation as to the period or territory of use, free of charge.

5.11. Force majeure. The parties are released from liability for partial or complete failure to perform their obligations under this contract if such failure results from force majeure circumstances arising after the conclusion of this contract as a result of extraordinary events such as: flood, fire, earthquake and other natural phenomena, as well as war, military action, blockade, pandemic, prohibitive actions of the authorities and acts of state bodies and sanitary services, destruction of communications and power supply, explosions and other force majeure events occurring during the term of this contract which the parties could not have foreseen or prevented.

5.12. The Club is not liable for the safety of, or damage caused to, the Client's vehicle, or for the safety of property inside the vehicle while it is in the Club's car park or the adjoining area.

5.13. The Club is not liable for harm caused by the actions (or inaction) of third parties, nor where the cause of the harm, including harm to health, was a breach of the rules for using the machines, water safety rules, or the provisions of the Club Rules.

Other terms and dispute resolution procedure

6.1. The Parties agree to resolve all disputes or disagreements arising in the course of providing services under this Contract through negotiation and discussion. Where necessary, the Client is entitled to send a written complaint to the Club's administration.

6.2. Additional freezing of a club card

6.2.1. In the event of serious illness, injury or surgery requiring lengthy treatment and recovery, the Club may grant a medical freeze provided that the Club member submits supporting medical documents establishing restrictions on physical exercise for a period of at least 30 calendar days. The maximum duration of such a freeze is 90 calendar days. Applications for a medical freeze with a shorter restriction period (up to 30 days) are not considered. If an application is submitted after the club membership has expired, the Club will consider it only where the Contract has been extended. The Club is entitled to engage the Club's medical staff or external specialists to confirm the grounds for granting a medical freeze.

6.2.2. The additional freeze provided for in clause 6.2.1 is granted only after the standard freeze established by the Registration Form for Accession has been fully used. Where unused days of the standard freeze remain, the Club is entitled to refuse to extend the membership.

6.2.3. By using a medical freeze, the Client waives the right to transfer the club card to a third party, or the card may be transferred only after the medical freeze granted has been cancelled. In the event of termination of the Contract, the parties agree that the extension period granted under a medical freeze is not taken into account in settlements and is cancelled.

6.2.4. An additional freeze may be granted at the Club's discretion in the event of force majeure circumstances. In this case the Client retains the right to transfer the club card, and the extension period is included in the calculation of the residual cost of services upon termination of the Contract.

6.3. In the event that acts of state bodies or sanitary services of a prohibitive/restrictive nature come into force which directly or indirectly affect the process of providing and receiving services, the parties agree:

6.3.1. if the fitness club closes to visitors entirely and does not operate, to extend the service period and the term of the contract by a period equal to the closure period.

6.3.2. if the fitness club operates in a restricted mode and individual training areas are closed, the term of the contract and the service period may, at the Client's initiative, be extended for the duration of such prohibitions and restrictions. In this case the Client's access to the open and operating areas is suspended in full.

6.4. Given the fitness club's operating schedule, which does not provide for days off, in the event that repair, restoration, sanitary, preventive or other works are required in individual areas of the fitness club, the parties agree that the Club does not provide compensation for the temporary restriction of access to those areas. In the event of a complete closure of the fitness club for any reason for a period not exceeding 10 calendar days, the service period and the term of the contract are not subject to change; if this period is exceeded, the Club compensates the entire closure period by extending the term of the contract and the service period, or by providing temporary access to other clubs in the network.

6.5. In the event that acts of state bodies or sanitary services come into force which directly or indirectly affect the provision and receipt of services, the parties agree to comply with the requirements of those acts.