Club rules

1. GENERAL PROVISIONS

1.1. These Rules for visiting the LAGREE CLUB GLIDE fitness club (hereinafter — the "Rules") define the procedure for visiting the Club, the rights and obligations of Visitors and the Club, the requirements for the safe use of equipment, the rules of conduct on the Club's premises, the procedure for providing services, and the liability of the parties.

1.2. These Rules are binding on all persons on the Club's premises, regardless of whether they hold a membership, certificate, invitation or a single visit.

1.3. Visiting the Club means the Client's full and unconditional acceptance of these Rules.

1.4. By purchasing a plan or paying for a single visit, the Client confirms that they:

• have read these Rules;
• accept them in full;
• undertake to comply with them;
• understand the consequences of breaching the Rules.

1.5. These Rules have been developed in accordance with the legislation of the Republic of Kazakhstan.

1.6. The Club's administration is entitled to amend these Rules without obtaining the consent of each Client.

The new version takes effect from the moment it is published:

• on the official website;
• in the mobile application (if available);
• on the Club's information board.

2. OPENING HOURS

2.1. The Club operates according to its approved opening hours.

2.2. Information about opening hours is published:

• at the entrance;
• on the official website;
• on social media;
• in the mobile application (if available).

2.3. The administration is entitled to:

• change the opening hours;
• change the class schedule;
• replace a trainer;
• merge groups;
• cancel a class if there are too few participants;
• hold sanitary days;
• carry out equipment repairs;
• close individual areas for maintenance.

This is not considered a breach of the Club's obligations.

2.4. Opening hours may change during public holidays.

2.5. The Club is entitled to temporarily suspend operations in full or in part in the event of:

• an accident;
• a power outage;
• a water supply failure;
• emergencies;
• fire;
• sanitary treatment;
• repairs;
• force majeure circumstances.

3. ADMISSION TO THE CLUB

3.1. Persons who meet the requirements of these Rules are entitled to visit the Club.

3.2. The Client is solely responsible for their own state of health.

3.3. Before starting to train, the Client must independently assess their ability to perform physical exercise.

3.4. The Club does not carry out medical diagnostics.

3.5. In the presence of the following conditions, prior consultation with a doctor is recommended:

• heart disease;
• hypertension;
• spinal conditions;
• joint conditions;
• pregnancy;
• chronic conditions;
• the post-operative period;
• other conditions that limit physical exercise.

3.6. Where contraindications exist, the Client bears full responsibility for taking part in classes.

3.7. The Client confirms that they:

• are not concealing information about their state of health;
• have no contraindications or are aware of the risks of training;
• make the decision to attend classes independently.

3.8. The Club is entitled to refuse admission to a person showing:

• signs of alcohol intoxication;
• signs of drug intoxication;
• signs of an infectious disease;
• elevated body temperature;
• aggressive behaviour;
• inappropriate behaviour;
• a condition that threatens the safety of others.

3.9. The administration is entitled to call an ambulance if the Client's health deteriorates.

All costs associated with the provision of medical assistance are borne by the Client, unless otherwise provided by the legislation of the Republic of Kazakhstan.

3.10. In the event of an emergency, the Client must immediately follow the instructions of Club staff and comply with evacuation procedures.

4. PLANS AND PAYMENT PROCEDURE

4.1. General provisions

4.1.1. Visits to the Club are made on the basis of:

• a valid membership;
• a single visit;
• a gift certificate (if available);
• other programmes approved by the Club.

4.1.2. The list of services, their cost, the types of plans, their validity periods and the terms of purchase and use are approved by the Club and communicated to Visitors by publishing the information on the Club's premises and (or) on the official website.

4.1.3. The cost of services is determined by the Club's current price list.

4.1.4. Payment is made in the national currency of the Republic of Kazakhstan — tenge.

4.1.5. The date of payment is the day the funds are credited to the Club's current account.

4.2. Plans

4.2.1. Payment for a Plan confirms the right to receive services to the extent provided by the selected plan.

4.2.2. A Club plan may provide for:

• a limited number of classes;
• unlimited visits during a defined period;
• attendance of specific programmes;
• personal training;
• family programmes;
• corporate programmes.

4.2.3. A Club plan has a limited validity period.

4.2.4. Classes not used by the end of the Plan's validity period are forfeited, unless otherwise provided by the contract or the terms of the specific plan.

4.2.5. A purchased Plan is personal and may not be used by third parties, unless expressly provided by the terms of the relevant plan or agreed with the Club.

4.3. Payment for services

4.3.1. Services are paid for before they are provided.

4.3.2. Partial payment is permitted only in cases provided for by the Club's internal rules.

4.3.3. In the event of outstanding debt, the Club is entitled to refuse admission to classes until the debt is settled in full.

4.4. Membership freeze

4.4.1. The option to freeze is available only with the corresponding plan.

4.4.2. A freeze is arranged upon the Client's written application, submitted at least 30 calendar days before the freeze date, provided that the Client has attended classes for at least 3 months.

4.4.3. Grounds for a freeze may include illness with contraindications to exercise, and pregnancy;

4.4.4. The duration of the freeze is determined by the terms of the purchased membership.

4.4.5. Retroactive freezes are not granted.

5. BOOKING AND CANCELLING CLASSES

5.1. Group and personal training sessions require advance booking.

5.2. Bookings can be made:

• through the administrator;
• by phone;
• through the website, via the member account;
• through the mobile application (if available);

5.3. The number of places in a group is limited.

5.4. Bookings are taken in order of priority.

5.5. The Club is entitled to refuse a booking if no places are available.

5.6. The Client must arrive at the Club no later than 10 minutes before the class starts.

5.7. Arriving more than 10 minutes late may be grounds for refusing admission to the class.

5.8. If the Client is unable to attend a class, they must cancel the booking no later than 12 hours before the class starts.

5.9. If a booking is not cancelled in time, the Club is entitled to treat the class as used.

5.10. In the event of repeated no-shows without notice (more than 3 times), the Club is entitled to temporarily restrict advance booking and to terminate the Contract early. In this case the amount paid is not refunded.

6. RULES FOR ATTENDING GROUP CLASSES

6.1. Group classes are held according to the approved schedule.

6.2. The trainer independently determines:

• the structure of the class;
• the intensity of the load;
• the sequence of exercises.

6.3. The Client must follow the trainer's instructions.

6.4. Changing the class programme independently, without the trainer's agreement, is not permitted.

6.5. During a class it is prohibited to:

• talk loudly;
• use a mobile phone;
• distract other participants;
• interfere with the trainer's work;
• move equipment without permission.

6.6. If, during a workout, the Client experiences:

• pain;
• dizziness;
• weakness;
• a deterioration in wellbeing,
  they must immediately stop exercising and inform the trainer.

6.7. The trainer is entitled to stop the Client's participation in a workout if there is a threat to their health or to the safety of others.

7. PERSONAL TRAINING

7.1. Personal training sessions are held by advance booking only.

7.2. The time is agreed between the trainer and the Visitor.

7.3. If the Client is late, the session may be shortened or cancelled, and the session is considered used.

7.4. Session time is not extended because of late arrival.

7.5. A personal training session must be cancelled no later than the deadline set by the Club, at least 12 hours in advance.

7.6. If this deadline is not met, the session is considered to have taken place and is payable or deducted from the membership.

7.7. If the trainer is absent for valid reasons, the Club is entitled to:

• replace the trainer;
• reschedule the session;
• offer another date.

7.8. The trainer is entitled to refuse to hold a session if the Client's condition poses a safety risk (alcohol intoxication, aggressive behaviour, evident illness, etc.).

8. RULES FOR USING CLUB EQUIPMENT

8.1. General requirements

8.1.1. All Club equipment is intended solely for use under a trainer's supervision or after completing the relevant induction.

8.1.2. The Client must use equipment strictly for its intended purpose.

8.1.3. Before using equipment, the Client must make sure it is in working order.

8.1.4. If a fault is found, the Client must immediately inform a member of Club staff and stop using the equipment.

8.1.5. Repairing, adjusting, dismantling or modifying equipment independently is prohibited.

8.2. Use of Mega Pro machines

8.2.1. Mega Pro machines are specialised sports equipment carrying a heightened degree of responsibility.

8.2.2. Mega Pro machines may be used:

• during a group class;
• during a personal training session;
• after completing an induction, if the Club grants independent access.

8.2.3. The Client is prohibited from independently:

• changing spring tension without the trainer's permission;
• changing the position of the carriage;
• moving equipment;
• removing structural elements;
• using equipment in any way not intended by the manufacturer.

8.2.4. At the end of a class the Client must:

• return the equipment to its original condition;
• put away any props used;
• report any faults discovered.

8.2.5. Use of the platform is prohibited for:

• children without a trainer present;
• persons under the influence of alcohol or drugs;
• persons with a marked deterioration in wellbeing.

8.3. Use of additional props

The Client must take care when using (where available):

• balls;
• rings;
• resistance bands;
• foam rollers;
• blocks;
• dumbbells;
• mats;
• platforms;
• other equipment.

At the end of a class all props must be returned to their designated places.

8.4. It is prohibited to:

• throw equipment;
• sit on equipment not intended for that purpose;
• use equipment for anything other than its intended purpose;
• create hazardous situations;
• leave equipment in walkways;
• use faulty equipment.

8.5. If equipment is damaged through intentional acts or gross negligence, the Client must compensate the damage in full in accordance with the legislation of the Republic of Kazakhstan.

9. SAFETY REQUIREMENTS

9.1. Every Client must comply with safety requirements.

9.2. Before the first workout, the trainer gives an introductory briefing.

9.3. The Client confirms that they understand the rules for performing exercises safely.

9.4. Performing exercises beyond one's level of physical fitness is prohibited.

9.5. If pain occurs, the exercise must be stopped immediately.

9.6. During classes it is prohibited to:

• distract the trainer;
• distract other visitors;
• create hazardous situations;
• use faulty equipment;
• train barefoot (unless otherwise provided by the class programme).

9.7. In the event of an emergency the Client must:

• stop the workout;
• follow the instructions of Club staff;
• remain calm;
• leave the premises via the emergency exits.

10. CLOTHING AND FOOTWEAR REQUIREMENTS

10.1. The Client must wear sportswear appropriate to the type of training.

10.2. Clothing must be:

• clean;
• tidy;
• unrestrictive.

10.3. Footwear must be:

• indoor-only;
• clean;

and intended for indoor training.

10.4. It is prohibited to enter training areas:

• in outdoor shoes;
• in dirty shoes;
• in shoes that may damage the floor covering.

10.5. Special non-slip socks or other kit specified by the Club are permitted during classes.

11. RULES OF CONDUCT AT THE CLUB

11.1. Generally accepted standards of behaviour must be observed on the Club's premises.

11.2. Visitors must show respect towards:

• staff;
• trainers;
• other Clients.

11.3. It is prohibited to:

• use obscene language;
• raise one's voice;
• insult others;
• behave aggressively;
• threaten staff or Clients.

11.4. It is prohibited to:

• bring weapons;
• bring explosive substances;
• bring flammable substances;
• consume alcohol;
• use narcotic substances;
• be under the influence.

11.5. Smoking is prohibited on the Club's premises, including the use of e-cigarettes, tobacco heating systems and other similar devices, except in specially designated areas (where available).

11.6. It is prohibited to:

• conduct trade;
• distribute advertising;
• conduct surveys;
• collect money;
• take photos or video for commercial purposes without the administration's written permission.

12. SMARTPHONES AND ELECTRONIC DEVICES

12.1. During group classes mobile phones must be set to silent.

12.2. Phone calls are permitted only outside training areas.

12.3. It is prohibited to:

• hold loud conversations;
• play music without headphones;
• use speakerphone.

12.4. Distracting the trainer by constantly using a mobile phone during a class is prohibited.

12.5. The use of personal devices must not inconvenience other Clients.

13. CHANGING ROOMS, LOCKERS AND PERSONAL BELONGINGS

13.1. General provisions

13.1.1. For visitors' convenience, the Club provides changing rooms and lockers for the temporary storage of personal belongings while on the premises.

13.1.2. Lockers are intended solely for the temporary storage of clothing, footwear and other personal items needed for a visit to the Club.

13.1.3. Using lockers for permanent storage of property is prohibited.

13.2. Use of lockers

13.2.1. At the end of a visit the Client must empty the locker completely.

13.2.2. The administration is entitled to open a locker after the end of the working day if it has not been emptied by the Visitor.

13.2.3. When a locker is opened, an internal report is drawn up and any items found are placed in lost property storage.

13.2.4. The administration is entitled to dispose of perishable food, drinks and items that pose a sanitary hazard.

13.3. Liability for property

13.3.1. The Club does not accept Visitors' personal belongings for safekeeping unless a separate written agreement has been made.

13.3.2. The Club is not liable for:

• money;
• bank cards;
• jewellery;
• watches;
• phones;
• laptops;
• tablets;
• documents;
• keys;
• other valuables left unattended.

13.3.3. Clients are advised not to bring expensive items to the Club unnecessarily.

14. SHOWERS AND SANITARY FACILITIES

14.1. Showers and sanitary facilities are intended solely for personal hygiene after workouts.

14.2. The Client must maintain cleanliness and observe sanitary standards.

14.3. It is prohibited to:

• wash clothes;
• dye hair;
• shave;
• use chemicals that may damage the fittings;
• leave litter behind.

14.4. The use of glass containers in the shower area is prohibited.

14.5. To avoid injury, non-slip footwear is recommended.

15. LOST PROPERTY

15.1. All items found are handed over to the administration.

15.2. Items are kept for the period established by the Club's internal rules.

15.3. After the storage period expires, the Club is entitled to:

• dispose of the items;
• donate them to charity;
• deal with them in any other way not contrary to the legislation of the Republic of Kazakhstan.

15.4. The Club is not obliged to search for the owner of found items.

16. PHOTOGRAPHY AND VIDEO RECORDING

16.1. Photography and video recording may take place on the Club's premises for the purposes of:

• ensuring safety;
• monitoring service quality;
• protecting the Club's property;
• preventing offences;
• advertising activity (subject to separate consent from the person to the use of their image).

16.2. The Client is notified that video surveillance systems are in place on the Club's premises.

16.3. Video recordings may be used:

• when investigating accidents;
• when reviewing complaints;
• when contacting law enforcement authorities;
• in other cases provided for by law.

16.4. Photographing or filming other visitors without their consent is prohibited.

16.5. Publishing photo or video material that infringes the rights of other visitors or damages the Club's business reputation is prohibited.

17. UNDERAGE VISITORS

17.1. Visits by minors are subject to age restrictions and the Club's internal rules.

17.2. Persons below the age set by the Club for unaccompanied visits are admitted only:

accompanied by a legal representative;

or with the written consent of a legal representative, where permitted by the Club's internal rules.

17.3. Responsibility for a minor's life, health and behaviour lies with their parents (adoptive parents), guardians or other legal representatives.

18. GROUNDS FOR REFUSING SERVICE

The Club is entitled to refuse admission or to stop providing services in the event of:

• the Client being under the influence of alcohol, drugs or toxic substances;
• aggressive behaviour;
• breach of public order;
• threats towards staff or Clients;
• damage to property;
• repeated breaches of these Rules;
• refusal to comply with the administration's lawful requirements;
• use of a counterfeit membership;
• transfer of a personal membership to a third party;
• attempts to conduct commercial activity without the Club's consent;
• breach of sanitary requirements;
• signs of an infectious disease.

Such refusal does not constitute discrimination and is intended to ensure the safety of visitors and Club staff.

19. TERMINATION OF A MEMBERSHIP

The Club is entitled to terminate a membership unilaterally, without compensating the cost of unused services, in the cases provided for by the contract and the legislation of the Republic of Kazakhstan, including:

• gross or systematic breach of these Rules;
• intentional damage to Club property;
• creating a threat to the life and health of others;
• use of physical violence;
• spreading knowingly false information that damages the Club's business reputation;
• committing unlawful acts on the Club's premises.

The Client is notified of the termination of their membership by any means that allows the fact of notification to be confirmed (in person, by email, via the messenger provided at registration, or by another agreed method).

20. CLIENT LIABILITY

20.1. General provisions

20.1.1. The Client is responsible for complying with these Rules, the terms of the contract (offer), safety requirements and the lawful instructions of Club staff.

20.1.2. Ignorance of these Rules does not release the Client from liability for breaching them.

20.1.3. The Client undertakes to observe public order requirements, sanitary standards and fire safety rules.

20.2. Responsibility for state of health

20.2.1. The Client independently decides whether they are able to take part in classes.

20.2.2. The Client confirms that they:

• have no contraindications or have informed the Club of them;
• have obtained the necessary medical advice (where relevant recommendations exist);
• understand that physical exercise carries a certain risk of injury.

20.2.3. The Client must immediately inform the trainer of:

• any deterioration in wellbeing;
• the onset of pain;
• dizziness;
• other symptoms preventing the safe continuation of the workout.

20.2.4. If information about their state of health is concealed, the Client bears all resulting consequences.

20.3. Liability for Club property

20.3.1. The Client must treat the Club's property with care.

20.3.2. If the Club's property is damaged through the Client's fault, the Client must compensate the damage in full.

20.3.3. The amount of damage is determined on the basis of:

• the cost of restoration repairs;
• the cost of spare parts;
• the cost of new equipment where repair is not possible;
• other documented expenses.

20.3.4. If the Client refuses to compensate the damage voluntarily, the Club is entitled to go to court.

20.4. Liability for acts affecting third parties

If the Client's actions cause harm to other Clients or to Club staff, the Client is liable for such harm in accordance with the legislation of the Republic of Kazakhstan.

21. CLUB LIABILITY

21.1. The Club undertakes to:

• provide safe conditions for the delivery of services;
• keep equipment in working order;
• comply with sanitary requirements;
• ensure that qualified trainers are on duty;
• comply with the requirements of the legislation of the Republic of Kazakhstan.

21.2. The Club is not liable for:

• deterioration in health caused by undisclosed conditions;
• the consequences of a Visitor disregarding the trainer's recommendations;
• injuries arising from performing exercises independently in breach of safety rules;
• deterioration in health caused by failure to follow a doctor's recommendations;
• accidents caused by breaches of these Rules.

21.3. The Club does not guarantee any particular training result.

Results depend on:

• age;
• physical fitness;
• state of health;
• consistency of training;
• diet;
• individual characteristics of the body.

21.4. The Club is not liable for:

• temporary interruptions to the hot water supply;
• emergency power cuts;
• communication outages;
• the actions of utility services;
• force majeure circumstances.

21.5. The Club is not responsible for:

• items left unattended;
• forgotten items;
• property left outside lockers;
• vehicles parked near the Club.

21.6. When providing first aid, Club staff act within the limits of their competence until medical professionals arrive.

22. PROCEDURE FOR COMPENSATING DAMAGE

22.1. If damage is caused to Club property, a report is drawn up.

22.2. The report states:

• the date;
• the time;
• the location;
• a description of the incident;
• witnesses;
• the damaged property;
• the preliminary cost of the damage.

22.3. The Club is entitled to:

• take photographs;
• use CCTV recordings;
• engage specialists to assess the damage.

22.4. The Client is entitled to review the report.

22.5. If the Client refuses to sign the report, a corresponding note is made.

22.6. Refusal to sign the report does not release the Client from liability.

23. PERSONAL DATA

23.1. The Club processes personal data in accordance with the legislation of the Republic of Kazakhstan.

23.2. Personal data is used solely for:

• drawing up contracts;
• maintaining the client database;
• booking classes;
• sending notifications;
• complying with legal requirements.

23.3. Personal data may be transferred to third parties only:

with the Client's consent;

or in the cases provided for by the legislation of the Republic of Kazakhstan.

24. FORCE MAJEURE

The Club is released from liability for failure to perform its obligations where such failure is caused by force majeure circumstances, including but not limited to:

• emergencies;
• fires;
• earthquakes;
• floods;
• military action;
• acts of terrorism;
• epidemics;
• decisions of government authorities;
• disconnection of utilities;
• failures of engineering networks;
• other circumstances beyond the Club's reasonable control.

25. DISPUTE RESOLUTION PROCEDURE

25.1. The parties shall seek to resolve all disagreements between the Club and a Visitor through negotiation.

25.2. In the event of a complaint, the Client is entitled to submit a written application to the Club's administration.

25.3. The Club reviews the application within the time limits established by the legislation of the Republic of Kazakhstan.

25.4. If a dispute is not resolved out of court, it is subject to resolution in court in accordance with the legislation of the Republic of Kazakhstan.

26. FINAL PROVISIONS

26.1. These Rules are binding on all visitors to the Club.

26.2. Purchasing a membership or a single visit, or being present on the Club's premises, confirms that the Client has read these Rules and agrees to comply with them.

26.3. Matters not covered by these Rules are governed by the legislation of the Republic of Kazakhstan, the terms of the contract (offer) and the Club's other internal documents.

26.4. If individual provisions of these Rules are found to be invalid, this does not render the remaining provisions invalid.

26.5. This version takes effect from the date of its approval by the Club's manager and remains in force until a new version is adopted.

27. Contacts

For all enquiries, contact the administrator: +7 707 830 9929 (WhatsApp), bookings@glide.kz.

Studio: Esentai City, Al-Farabi Ave 120/53, Almaty. Mon–Sun, 07:00–20:00.